FAQ and Policies
HOW TO TAKE SEAMOSS?
Directions for Use:
1. Dosage: Take 1-2 tablespoons of sea moss gel daily!
2. Consumption: Consume it directly by the spoonful!
3. Blended: Add it to your smoothies or shakes!
4. Mixed: Stir it into juices, teas, or other beverages!
5. Culinary Use: Incorporate it into soups, sauces, or dressings!
6. Storage: Keep refrigerated and use within 3-4 weeks after opening!
WILL THE WEATHER EFFECT THE SEAMOSS?
WEATHER DURING SHIPPING:
During warmer months, sea moss gel may become slightly warm or fluid, particularly in hotter climates. To restore its original consistency, refrigerate it for several hours or overnight. The sea moss will be frozen before shipment to prevent overheating during transit but will not keep the gel cold until delivery. For best results, refrigerate the gel for a few hours or overnight before use.
HOW LONG WILL IT TAKE TO RECEIVE MY SEAMOSS?
SHIPPING:
We take pride in ensuring that your sea moss arrives fresh and on time! All standard orders are processed within 24-48 hours and shipped via priority mail, arriving in 2-3 business days. If you need your order sooner, we offer express shipping, which delivers within 1-2 business days for an additional fee. Once your order is shipped, you will receive a tracking number via email so you can follow your package every step of the way. Please note that shipping times may vary due to holidays, weather conditions, or carrier delays. If you have any questions about your order, feel free to reach out to our customer service team via email: Thekmossbrand@gmail.comor text us at +1 210-346-0496 — we’re happy to help!
Note: Always consult with a healthcare provider before starting any new supplement regimen!
OUR POLICIES
Refund & Return Policy
Due to the perishable nature of sea moss gel, all sales are final. We do not accept returns or offer refunds unless the product arrives damaged or defective. If you receive a damaged or incorrect order, please contact us within 48 hours of delivery with photos of the issue for a resolution.
2. Shipping Policy
Orders are processed within 1-3 business days and shipped via [shipping carrier]. We are not responsible for shipping delays caused by the carrier. Please ensure your shipping address is correct, as we cannot offer replacements for orders sent to incorrect addresses.
3. Shelf Life & Storage Policy
Sea moss gel should be refrigerated upon arrival and used within 4-6 weeks. When frozen it can last up to 6 months. Failure to store the product properly may affect its quality, and we are not responsible for any issues due to improper storage.
4. Health & Safety Disclaimer
Our sea moss gel is made with high-quality ingredients; however, it is not FDA-approved and should not be considered a medical treatment. Always consult a healthcare professional before consuming if you have allergies, pre-existing health conditions, or are pregnant/nursing.
5. Order Cancellation Policy
Orders can be canceled within 10 hours of purchase. Once an order has been processed or shipped, cancellations are not possible.
6. Privacy Policy
Your personal information is kept confidential and will not be shared or sold. We only use customer information for order processing and communication.
7. Liability Waiver
By purchasing from us, you acknowledge that you are consuming sea moss gel at your own risk. We are not responsible for any adverse reactions or misuse of the product.